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•  Knowledge transfer is a process that requires participation, repetition/revision

   and evaluation

 

•  End user classroom training offers the opportunity for demonstration and active

   participation (people learn by doing and they learn from each other).  Trainees

   leave the classroom knowing where to source the support material; the client

   decides the ‘where’ and the ‘how’ of this material i.e. paper-based, web-based,

   online on a shared drive or on the organisations’ intranet.